Temu’s official shipping info states orders take between eight and 21 days to be delivered. However, our three orders from Temu arrived in seven days.
What we found with Temu’s shipping and delivery:
- Despite an 8-21 day official shipping window, our orders arrived in just seven days.
- Temu provides comprehensive order tracking, both through local courier numbers and their platform.
- Temu currently provides free standard shipping on all orders, although it hints this may be a limited-time deal.
Read on to find out how we scored Temu on ordering and delivery, scored a refund without a return, and more.
Temu’s Shipping and Delivery: A Breakdown
To assess Temu’s shipping, we focused on four factors: delivery speed, price, tracking and communication.
- Overall score: 4.5/5
Although shipping is fast and free, it’s not as speedy as other retailers and they need to chill on the post-delivery offer emails. But for the price, we can live with waiting a few extra days.
Temu Shipping Time: Our Experience
Three days post-order, we received shipping confirmation emails complete with tracking numbers for all three of our hauls.
One order was split into two packages: with half merged with a different order and the other half in its own package.
Temu says it splits orders across multiple packages if an order’s total weight exceeds courier limits.
We received a tracking number for each individual parcel.
Temu delivered faster than expected at seven days, but compared to competitors like Amazon, it’s on the slower side. So, it doesn’t earn top marks for speed.
Where does Temu ship to?
Temu isn’t explicit about where it doesn’t ship to, so we asked its customer service bot and it provided a list of countries it does ship to.
It currently ships to 39 countries, in alphabetical order they are:
- Czech Republic
- Korea (presumably South Korea)
- New Zealand
- United Kingdom
- United States (including Puerto Rico, the Virgin Islands, Guam, and the Northern Mariana Islands)
Judging by this list, it appears Temu currently doesn’t ship to Africa, the Middle East or South America.
Temu Shipping Cost
Temu currently offers free standard shipping on all orders, although it does have a minimum order amounts.
While a countdown clock on its app and site suggests the deal is temporary, it’s been consistently extended and by our count, live for the last three months.
Combined with a discount code, Temu’s prices overall are almost unbeatable.
Temu Order Tracking
All of our orders came with tracking on every parcel, including a local courier tracking number and tracking updates in-app.
We found Temu made tracking orders easy. Clicking on “View your order” in our confirmation email directed us to the “Your Orders” section of Temu. There, a “Track” button provides key shipping details such as carrier, tracking number, estimated delivery and current status.
There’s also 24/7 chat support.
Temu’s Communication From Order to Delivery
Our experience with Temu’s order and shipping updates was positive. We received the usual email confirmations including order placement, shipping details and tracking numbers and delivery notices.
However, the daily onslaught of ‘thank you’ emails from Temu, filled with offers and incentives, became a bit tedious.
More Stuff to Know About Temu Shipping and Delivery
Where does Temu ship from?
Most items Temu sells are shipped from China, as per the Better Business Bureau. None of our Temu orders included shipping origin details, so we can’t verify that.
Temu says shipping origins differ by product but assures quick delivery through partnerships with major carriers like UPS, FedEx, USPS, Canada Post, Australia Post and Royal Mail in the UK.
How long does Temu take to ship?
Temu officially quotes an 8-21 day delivery window, but our real-world test defied expectations: all three of our orders landed on our doorstep in a week.
Lost, damaged and delayed shipments from Temu
Although none of our orders were lost and actually arrived ahead of schedule, one order arrived in a damaged mail bag that had a 5” (12.7cm) hole in it.
We wanted to see how Temu would address this and reached out via their ‘Contact Us’ feature, where we encountered a chatbot.
Though it didn’t fully grasp our complaint, to our surprise it offered a full refund without a return.
The refund only took seconds to hit our account.
What You See on Temu Is What You Get
Products on Temu match what you see online because it doesn’t endorse dropshipping—a method where retailers sell items they don’t stock and then ship them via third parties.
While manufacturers provide products and their details, Temu handles everything else–from customs processing to international shipping.