{"id":772,"date":"2023-09-19T04:36:00","date_gmt":"2023-09-19T04:36:00","guid":{"rendered":"https:\/\/pub.wethrift.com\/?p=772"},"modified":"2023-11-06T01:09:19","modified_gmt":"2023-11-06T01:09:19","slug":"does-temu-do-refunds","status":"publish","type":"post","link":"https:\/\/pub.wethrift.com\/does-temu-do-refunds\/","title":{"rendered":"Does Temu Do Refunds? Yes. Here&#8217;s How We Got Our Money Back Three Times"},"content":{"rendered":"\n<p><strong>Yes, Temu does do refunds.<\/strong> In fact, almost everything from Temu is eligible for return and refund\u2014we even got some refunds without a return.<\/p>\n\n\n\n<p>Our experience of <a href="\&quot;https:\/\/www.temu.com\/\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Temu<\/a> refunds:<\/p>\n\n\n\n<ul>\n<li>We <strong>received multiple refunds without needing a return.<\/strong><\/li>\n\n\n\n<li><strong>Refunds were quick<\/strong>: one day for items without returns and four days for ones we mailed back.<\/li>\n\n\n\n<li>If an item you purchased on Temu drops in price within 30 days, you can request to be refunded the difference.<\/li>\n\n\n\n<li>Read on to find out how we put Temu\u2019s refunds to the test and exactly <strong>how we scored a refund without a return<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2><strong>Temu Refunds: A Breakdown<\/strong><\/h2><nav><ul><li class=\"\"><a href="\&quot;#temus-refund-policy\&quot;">Temu\u2019s Refund Policy: 4\/5<\/a><\/li><li class=\"\"><a href="\&quot;#how-we-scored-a-refund-without-a-return\&quot;">Temu\u2019s Refund Process: 3\/5<\/a><\/li><li class=\"\"><a href="\&quot;#temu-refund-methods\&quot;">Temu Refund Methods: 5\/5\u00a0<\/a><\/li><li class=\"\"><a href="\&quot;#temus-refund-speed\&quot;">Temu\u2019s Refund Speed: 5\/5<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<p><strong>Overall score: 4.2\/5<\/strong><\/p>\n\n\n\n<p><strong><em>With Temu swift you can get swift refunds, sometimes without a return and even benefit from price drops within 30 days of purchase, but the returns process can be tedious.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-refund-policy\"><strong>Temu\u2019s Refund Policy<\/strong><\/h2>\n\n\n\n<p>Officially\u2014although our experience was different\u2014you <a href="\&quot;https:\/\/www.temu.com\/au\/return-and-refund-policy.html?_x_sessn_id=2nqq3n0sl0&amp;refer_page_name=bgt_orders&amp;refer_page_id=10054_1695017788626_yae5x2p3nc&amp;refer_page_sn=10054\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">can\u2019t get a refund from Temu without a return<\/a>.<br><br>Good news is, <strong>almost all of Temu&#8217;s products can be returned or refunded<\/strong> within 90 days of purchase, with a few exceptions like items marked &#8216;non-returnable&#8217; items or clothes you\u2019ve worn.&nbsp;<\/p>\n\n\n\n<p><strong>The first return for each Temu order is free. <\/strong>However, any further returns from the same order come with a $7.99 shipping fee deducted from the refund.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-1024x683.png\" alt=\"\" class=\"wp-image-764\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>We found the returns process mostly quick and easy<\/strong> and we got refunds either instantly or within four days.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Our only gripe with Temu returns is you have to specify a reason for return for every single item.&nbsp;<\/p>\n\n\n\n<p>Want more detail? Read all about our <a href="\&quot;https:\/\/www.wethrift.com\/p\/how-to-return-temu-items\/\&quot;" rel=\"nofollow noopener\" target=\"_blank\">Temu returns experience here.<\/a>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-we-scored-a-refund-without-a-return\"><strong>How We Scored a Refund Without a Return<\/strong><\/h2>\n\n\n\n<p>We\u2019d seen claims on <a href="\&quot;https:\/\/twitter.com\/mickworld221\/status\/1681205328837513216\&quot;" rel=\"nofollow noopener\" target=\"_blank\">social media <\/a>that Temu often refunds customers without requiring a return.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"408\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_SocialMedia_RefundnoReturn-1024x408.jpg\" alt=\"\" class=\"wp-image-862\" style=\"width:400px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_SocialMedia_RefundnoReturn-1024x408.jpg 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_SocialMedia_RefundnoReturn-300x119.jpg 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_SocialMedia_RefundnoReturn-768x306.jpg 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_SocialMedia_RefundnoReturn.jpg 1170w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Intrigued, we wanted to investigate further and returned <a href="\&quot;https:\/\/www.wethrift.com\/p\/is-temu-legit-we-ordered-24-items-to-find-out\/\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">our three hauls<\/a>\u2014clothes, kitchen gadgets and electronics\u2014to see how Temu&#8217;s refund policy really operates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return-1-straight-forward-return\"><strong>Return 1: Straight-forward Return<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Haul_Clothes-1024x683.png\" alt=\"\" class=\"wp-image-557\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Haul_Clothes-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Haul_Clothes-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Haul_Clothes-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Haul_Clothes.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>What we returned: <\/strong>7 items of clothing, which ranged in price from $6 (AU$10) to $19 (AU$29).&nbsp;<\/figcaption><\/figure>\n\n\n\n<p><strong>The refund process: <\/strong>Submitted<strong> <\/strong>return request via Temu app.&nbsp;<\/p>\n\n\n\n<p><strong>Reasons for return:<\/strong> we selected &#8220;Fabric\/material not as expected&#8221; and &#8220;Too large\/long&#8221; to avoid having to provide photos for each item we were returning.<\/p>\n\n\n\n<p><strong>How quickly we got our refund: <\/strong>four days (from mailing our return to receiving the refund in our account).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return-2-refund-without-return\"><strong>Return<\/strong> <strong>2: Refund Without Return<\/strong>&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_50_Kitchen_Haul-1-1024x683.png\" alt=\"\" class=\"wp-image-511\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_50_Kitchen_Haul-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_50_Kitchen_Haul-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_50_Kitchen_Haul-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_50_Kitchen_Haul-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>What we returned: <\/strong>low-budget kitchen gadgets x 12, which ranged in price from $1  (AU$2) to $6  (AU$10).<\/figcaption><\/figure>\n\n\n\n<p><strong>What we returned: <\/strong>low-budget kitchen gadgets x 12, which ranged in price from $1  (AU$2) to $6  (AU$10).<\/p>\n\n\n\n<p><strong>The refund process: <\/strong>before starting the returns process, we let Temu\u2019s chatbot know our order had arrived in a damaged bag, we were transferred to a human and granted a refund instantly without needing to make a return or provide photos as evidence.<\/p>\n\n\n\n<p><strong>Reasons for return: <\/strong>we didn\u2019t need to specify.<\/p>\n\n\n\n<p><strong>How quickly we got our refund: <\/strong>one day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return-3-paid-return\"><strong>Return<\/strong> <strong>3: Paid return<\/strong>&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_Temu_Tech_Haul-1024x683.png\" alt=\"\" class=\"wp-image-522\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_Temu_Tech_Haul-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_Temu_Tech_Haul-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_Temu_Tech_Haul-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Wethrift_Temu_Tech_Haul.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>What we returned: <\/strong>Two items from our tech haul, which ranged in price from $7 (AU$12) to $20 (AU$30).<\/figcaption><\/figure>\n\n\n\n<p><strong>The process: <\/strong>Temu\u2019s returns policy states the<strong> <\/strong>first return on each order is free, with subsequent returns from the same order $7 (AU$9), so we processed two separate returns on our tech haul. But we weren\u2019t charged a fee, Temu refunded us $7 (AU$11.05) for a Magnetic Phone Holder informing us there was &#8220;no need to return&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/wethrift_Temu_NoNeedtoReturn_PhoneHolder-1024x683.png\" alt=\"\" class=\"wp-image-836\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/wethrift_Temu_NoNeedtoReturn_PhoneHolder-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/wethrift_Temu_NoNeedtoReturn_PhoneHolder-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/wethrift_Temu_NoNeedtoReturn_PhoneHolder-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/wethrift_Temu_NoNeedtoReturn_PhoneHolder.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">We scored this Magnetic Phone Holder for free.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-1024x683.png\" alt=\"\" class=\"wp-image-779\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> <\/p>\n\n\n\n<p>It also requested we pack the 3 in 1 Wireless Phoneholder\/Charger\/Selfie Stick in the same package as our clothes return to \u201cCombine returns for sustainability,\u201d although it was our choice whether we did or not, the return remained free.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>How quickly we got our refund: <\/strong>one day.<\/p>\n\n\n\n<p>We couldn\u2019t believe we\u2019d been granted another refund without a return\u2014especially on electronics\u2014so <strong>we hit up Temu customer service to find out why.&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"1024\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Customer_Service_refund_No_Return-704x1024.png\" alt=\"\" class=\"wp-image-835\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Customer_Service_refund_No_Return-704x1024.png 704w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Customer_Service_refund_No_Return-206x300.png 206w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Customer_Service_refund_No_Return.png 743w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><\/figure><\/div>\n\n\n<p>They couldn\u2019t tell us an official reason, but the <strong>internet believes it could be because the item was low value<\/strong>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"875\" height=\"1024\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Reddit_Screenshot-875x1024.jpg\" alt=\"\" class=\"wp-image-824\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Reddit_Screenshot-875x1024.jpg 875w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Reddit_Screenshot-256x300.jpg 256w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Reddit_Screenshot-768x899.jpg 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Reddit_Screenshot.jpg 1147w\" sizes=\"(max-width: 875px) 100vw, 875px\" \/><figcaption class=\"wp-element-caption\">Reddit hypothesizes that Temu refunds without return on low-value items. <\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"temu-refund-methods\"><strong>Temu Refund Methods&nbsp;<\/strong><\/h2>\n\n\n\n<p>When processing a return, you can opt for a quick Temu credit or a credit card refund, which can take 5-14 business days to appear in the original payment account, although sometimes up to 30 days.<\/p>\n\n\n\n<p><strong>We got almost-instant refunds for items not requiring returns<\/strong> (it took one day to hit our account), while a refund for a <strong>mailed-back return took four days<\/strong> altogether from visiting the post office to the money <strong>hitting our account<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Don\u2019t forget that some deductions, such as fees for secondary returns from the same order, could impact the final amount you\u2019re refunded.<\/p>\n\n\n\n<p>If it feels like your refund is taking its time, you can check its progress in \u201cYour orders\u201d on Temu or contact its <a href="\&quot;https:\/\/www.temu.com\/support-center.html?_x_sessn_id=2nqq3n0sl0&amp;refer_page_name=bgt_orders&amp;refer_page_id=10054_1695087911742_fgf1r9r98z&amp;refer_page_sn=10054\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">customer service<\/a> for an update on the refund&#8217;s status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-refund-speed\"><strong>Temu\u2019s Refund Speed<\/strong><\/h2>\n\n\n\n<p><strong>A refund from Temu officially takes anywhere between 5 and 14 business days, though sometimes up to 30 days.&nbsp;<\/strong><\/p>\n\n\n\n<p>That wasn\u2019t our experience, we received refunds for items we didn&#8217;t need to mail back within a day and for mailed returns, it took just four days from our post office trip to the refund appearing in our account.<\/p>\n\n\n\n<p>This is Temu&#8217;s official refund timeline:<\/p>\n\n\n\n<figure class=\"wp-block-table aligncenter\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Refund method<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Temu&#8217;s refund time to your <\/strong><br><strong>financial institution<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Time for refund to show on <\/strong><br><strong>your account<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Temu credit<\/td><td class=\"has-text-align-center\" data-align=\"center\">Instant<\/td><td class=\"has-text-align-center\" data-align=\"center\">N\/A<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Paypal<\/td><td class=\"has-text-align-center\" data-align=\"center\">Typically within 5 minutes<\/td><td class=\"has-text-align-center\" data-align=\"center\">5-7 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Credit \/ debit card<\/td><td class=\"has-text-align-center\" data-align=\"center\">Typically within 5 minutes<\/td><td class=\"has-text-align-center\" data-align=\"center\">5-14 business days (up to 30 business days)<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Prepaid credit card<\/td><td class=\"has-text-align-center\" data-align=\"center\">Typically within 5 minutes<\/td><td class=\"has-text-align-center\" data-align=\"center\">Up to 30 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Klarna<\/td><td class=\"has-text-align-center\" data-align=\"center\">Typically within 5 minutes<\/td><td class=\"has-text-align-center\" data-align=\"center\">5-7 business days<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Afterpay<\/td><td class=\"has-text-align-center\" data-align=\"center\">Typically within 5 minutes<\/td><td class=\"has-text-align-center\" data-align=\"center\">5-7 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"more-to-know\"><strong>More to Know<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refund-limits\"><strong>Refund Limits<\/strong><\/h3>\n\n\n\n<p><strong>We couldn\u2019t find any information relating to Temu having refund limits.<\/strong> However, a customer service representative from Temu confirmed it processes refunds in all countries it operates in.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"523\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits.png\" alt=\"\" class=\"wp-image-831\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits.png 743w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits-300x211.png 300w\" sizes=\"(max-width: 743px) 100vw, 743px\" \/><\/figure><\/div>\n\n\n<p>When we inquired about potential restrictions, such as a cap on the number of returns, the rep clarified, <strong>&#8220;Temu return\/refund limits is for the items you have purchased.&#8221; This suggests that refunds are strictly for paid items, excluding any freebies.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"748\" height=\"630\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits_ItemsPurchased.png\" alt=\"\" class=\"wp-image-833\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits_ItemsPurchased.png 748w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_CustomerService_RefundLimits_ItemsPurchased-300x253.png 300w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"price-adjustment\"><strong>Price Adjustment&nbsp;<\/strong><\/h3>\n\n\n\n<p><strong>If you buy something from Temu and find its list price decreases within 30 days of your purchase, Temu will refund the price difference.&nbsp;<\/strong><\/p>\n\n\n\n<p>This policy applies when the exact same item (identical in size, color, and from the same shop) has a price drop within the specified time frame in the same country or region.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Temu-Price-Adjustment-Promise-1024x683.png\" alt=\"\" class=\"wp-image-495\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Temu-Price-Adjustment-Promise-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Temu-Price-Adjustment-Promise-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Temu-Price-Adjustment-Promise-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/08\/Temu-Price-Adjustment-Promise.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Checking back over orders and then trawling the site to see if the price has changed sounds like a lot of work to get a few dollars back, but <strong>Temu actually does it for you.&nbsp;<\/strong><\/p>\n\n\n\n<p>While we didn&#8217;t qualify for a price adjustment on our orders, numerous <a href="\&quot;https:\/\/www.tiktok.com\/@rachaelg314\/video\/7234695256619470122\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">TikTok videos<\/a> discuss this feature. If you&#8217;re wondering about your own eligibility, here&#8217;s how to check:<\/p>\n\n\n\n<ol>\n<li><strong>Navigate to the &#8220;Your Orders&#8221;<\/strong> section on Temu.<\/li>\n\n\n\n<li>Select an order.<\/li>\n\n\n\n<li>If you&#8217;re eligible, <strong>you should see a &#8220;Request a price adjustment&#8221; option at the top of the page.<\/strong> Click on it to proceed.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"384\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_PriceAdjustment_InApp.png\" alt=\"\" class=\"wp-image-832\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_PriceAdjustment_InApp.png 568w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_PriceAdjustment_InApp-300x203.png 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"cancellations-and-change-of-mind\"><strong><strong>Cancellations and Change of Mind<\/strong><\/strong><\/h3>\n\n\n\n<p>While Temu promotes 90-day free returns, <strong>what about instant order regrets?<\/strong> Can you cancel swiftly and expect a refund? <strong>We tested this by placing a small order and canceling it just minutes later. <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-1024x683.png\" alt=\"\" class=\"wp-image-786\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>The result? An almost instant refund.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-1024x683.png\" alt=\"\" class=\"wp-image-788\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Feeling bold, <strong>we then re-made the same order and canceled it 24 hours later.<\/strong> We <strong>didn\u2019t get an instant refund<\/strong> that time as our order had already been packed, so we will need to return it to get our money back.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-1024x683.png\" alt=\"\" class=\"wp-image-744\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><br><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Temu refunds quickly and easily, often without needing a return, as we found out <\/p>\n","protected":false},"author":2,"featured_media":879,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[12],"wt_featured":null,"wt_store_slugs":"temu","_links":{"self":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/772"}],"collection":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/comments?post=772"}],"version-history":[{"count":36,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/772\/revisions"}],"predecessor-version":[{"id":1510,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/772\/revisions\/1510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/media\/879"}],"wp:attachment":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/media?parent=772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/categories?post=772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/tags?post=772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}