{"id":725,"date":"2023-09-16T21:46:12","date_gmt":"2023-09-16T21:46:12","guid":{"rendered":"https:\/\/pub.wethrift.com\/?p=725"},"modified":"2023-11-06T01:08:27","modified_gmt":"2023-11-06T01:08:27","slug":"how-to-return-temu-items","status":"publish","type":"post","link":"https:\/\/pub.wethrift.com\/how-to-return-temu-items\/","title":{"rendered":"How to Return to Temu\u2014Our Experience of Returning Three Hauls"},"content":{"rendered":"\n<p>Based on our experience, not only are returns to Temu easy, but they\u2019re free too.&nbsp;<\/p>\n\n\n\n<p>Our experience of Temu&#8217;s returns:<\/p>\n\n\n\n<ul>\n<li><strong>Returns to Temu are easy,<\/strong> you don\u2019t need a printer for the returns label and often there\u2019s no need to actually return the item(s) to get your money back.<\/li>\n\n\n\n<li>While the <strong>first return is free<\/strong>, subsequent returns from the same order might attract a fee.<\/li>\n\n\n\n<li>All up, <strong>our returns<\/strong> were processed and <strong>refunded within four days<\/strong>.<\/li>\n\n\n\n<li>If you have <strong>instant buyer\u2019s remorse<\/strong>, Temu provides <strong>quick refunds<\/strong>, but there&#8217;s a delay if your order&#8217;s already packed.<\/li>\n<\/ul>\n\n\n\n<p>Read on to find out how we rated Temu\u2019s returns service<strong>, process time for returns and refunds <\/strong>and <strong>how we scored free stuff.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-returns-a-breakdown\"><strong>Temu\u2019s Returns: A Breakdown<\/strong><\/h2>\n\n\n\n<p>To assess Temu\u2019s returns, we focused on six factors: return policy, price, process, speed and method of refund, plus communication.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><nav><ul><li class=\"\"><a href="\&quot;#temus-return-policy\&quot;">Temu&#8217;s Return Policy: 5\/5<\/a><\/li><li class=\"\"><a href="\&quot;#temu-return-costs\&quot;">Temu&#8217;s Return Costs: 4\/5\u00a0<\/a><\/li><li class=\"\"><a href="\&quot;#temu-return-process\&quot;">Temu&#8217;s Return Process: 3\/5<\/a><\/li><li class=\"\"><a href="\&quot;#temu-return-and-refund-speed\&quot;">Temu&#8217;s Return and Refund Speed: 4\/5<\/a><\/li><li class=\"\"><a href="\&quot;#temus-refund-method\&quot;">Temu&#8217;s Refund Method: 5\/5<\/a><\/li><li class=\"\"><a href="\&quot;#temus-communication-throughout-return-process\&quot;">Temu&#8217;s Communication Throughout Return Process: 5\/5<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<p><strong>Overall score:<\/strong> 4.3\/5<\/p>\n\n\n\n<p><strong><em>Temu boasts a hassle-free returns process with often no need for actual returns, but occasional fees slightly mar the experience.<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-return-policy\"><strong>Temu\u2019s Return Policy<\/strong><\/h2>\n\n\n\n<p>Bought something on <a href="\&quot;https:\/\/www.temu.com\/\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Temu<\/a> that didn&#8217;t hit the mark? The store <a href="\&quot;https:\/\/www.temu.com\/au\/support\/c3\/how-to-return-or-exchange-an-item-on-temu-f-50-s-115.html\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">doesn&#8217;t offer exchanges<\/a> and its <a href="\&quot;https:\/\/www.temu.com\/au\/return-and-refund-policy.html?_x_vst_scene=adg&amp;_x_ads_sub_channel=search&amp;_x_ads_channel=google&amp;_x_ads_account=4294326039&amp;_x_ads_set=20021128980&amp;_x_ads_id=153549230132&amp;_x_ads_creative_id=656089010089&amp;_x_ns_source=g&amp;_x_ns_gclid=Cj0KCQjwmICoBhDxARIsABXkXlLN_j2JqUfPAaW7an6mNuxnMiQ7ikGQEx5I2VY9COFBNedgRasR2mkaAuDpEALw_wcB&amp;_x_ns_placement=&amp;_x_ns_match_type=e&amp;_x_ns_ad_position=&amp;_x_ns_product_id=&amp;_x_ns_target=&amp;_x_ns_devicemodel=&amp;_x_ns_wbraid=CjgKCAjwmICoBhBbEigAIgO4o4IhOOjqwvTfuM0V62B7zGey8Td5qHhRAjQO-7uVnfjKAt-TGgLy0g&amp;_x_ns_gbraid=0AAAAAo4mICFGaTbcu57rokQyaXfVqML_p&amp;_x_ns_keyword=temu&amp;_x_ns_targetid=kwd-4583699489&amp;_x_ns_extensionid=&amp;_x_sessn_id=xlu8054npa&amp;refer_page_name=bgt_orders&amp;refer_page_id=10054_1694581531466_kpjrsa7wrm&amp;refer_page_sn=10054\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">official return policy<\/a> states that <strong>you&#8217;ve got 90 days from purchase to return for a refund<\/strong>. Although you won\u2019t get your money back on:<\/p>\n\n\n\n<ul>\n<li>Clothes that are worn, washed or damaged.<\/li>\n\n\n\n<li>Items labeled &#8220;non-refundable.&#8221;<\/li>\n\n\n\n<li>Any freebies.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Exceptions-1024x683.png\" alt=\"In our experience Temu is more laid-back with returns than its rules suggest\n\" class=\"wp-image-760\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Exceptions-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Exceptions-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Exceptions-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Exceptions.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">In our experience however, <strong>Temu is more laid-back with returns than you&#8217;d expect from these rules<\/strong>.<\/figcaption><\/figure>\n\n\n\n<p>We ordered three hauls from Temu and <strong>received a full refund for everything<\/strong>\u2014despite only actually returning one full haul plus one individual item from another.&nbsp;<\/p>\n\n\n\n<p>We go into way more detail on our <a href="\&quot;http:\/\/three" of our hauls\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">hauls here<\/a>, and on our refunds <mark style=\"background-color:#fcb900\" class=\"has-inline-color\"><a href="\&quot;https:\/\/www.wethrift.com\/p\/does-temu-do-refunds\/\&quot;" rel=\"nofollow noopener\" target=\"_blank\">here<\/a><\/mark>, if you want more detail.\u00a0<\/p>\n\n\n\n<p>But you read right, <strong>we got the full $49.92 we spent on kitchen gadgets and $16.91 for a laptop phone mount refunded to us without having to return them.&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"857\" height=\"1024\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm-857x1024.png\" alt=\"We received refunds without returns from Temu\n\" class=\"wp-image-799\" style=\"width:450px;height:undefinedpx\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm-857x1024.png 857w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm-251x300.png 251w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm-768x918.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm-1286x1536.png 1286w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Screen-Shot-2023-09-15-at-12.09.32-pm.png 1664w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/><\/figure>\n\n\n\n<p><strong>We received refunds without returns for two reasons. <\/strong>Temu refunded our kitchen goods after we let it know they\u2019d arrived in a <strong>damaged mail bag<\/strong>, which Temu&#8217;s chatbot was apologetic about. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Shipping_DamagedBag-1-1024x683.png\" alt=\"\" class=\"wp-image-751\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Shipping_DamagedBag-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Shipping_DamagedBag-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Shipping_DamagedBag-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Shipping_DamagedBag-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>For the phone mount in our tech haul, Temu said there was <strong>&#8220;no need to return,&#8221;<\/strong> we assume because it was under $12.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1.png\" alt=\"\" class=\"wp-image-779\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1.png 1500w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_NoNeedToReturn-1-768x512.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n\n<p>Our refund was for the value of what we actually paid for the goods, minus the <a href="\&quot;https:\/\/www.wethrift.com\/temu\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Wethrift discount code<\/a> we used.<\/p>\n\n\n\n<p>We <strong>didn\u2019t even need to print out a return label for our parcel<\/strong>, we were sent a photo of one which the post office could scan and print for us, which was free\u2014great for customers who don\u2019t have access to a printer.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_FreePrintingReturnLabel-1024x683.png\" alt=\"You don't need a printer to return to Temu\" class=\"wp-image-733\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_FreePrintingReturnLabel-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_FreePrintingReturnLabel-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_FreePrintingReturnLabel-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_FreePrintingReturnLabel.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>If your post office charges you a printing fee, Temu will refund it<\/strong>, you just have to make a request via its customer service and provide a receipt.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temu-return-costs\"><strong>Temu Return Costs&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>Our returns to Temu were free<\/strong>, aligning with its official policy that states the \u201cfirst return from every Temu order within 90 days is free.\u201d&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-1024x683.png\" alt=\"\" class=\"wp-image-764\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Receipt-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>However,<strong> if you need to return more items from the same order within that timeframe, a $6 (AU$9) shipping fee<\/strong> is deducted from your refund.<\/p>\n\n\n\n<p>Given how easy returns are and the fact they\u2019re free, <strong>we think it\u2019s worth returning stuff to Temu and getting your money back<\/strong> if you\u2019re unhappy with it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temu-return-process\">Temu Return Process<\/h2>\n\n\n\n<p>Temu&#8217;s return process is easy, in that it&#8217;s all done through the app via the &#8220;Your Orders&#8221; portal. <\/p>\n\n\n\n<p>Here&#8217;s how to return a purchase to Temu: <\/p>\n\n\n\n<ol>\n<li>In the App click on &#8220;You&#8221; then open &#8220;Your orders&#8221;, on desktop open &#8220;Orders &amp; Account&#8221; (top right)<\/li>\n\n\n\n<li>Select the order you want to return <\/li>\n\n\n\n<li>Click Return\/Refund <\/li>\n\n\n\n<li>Select your return items<\/li>\n\n\n\n<li>Select your &#8220;Reason for return&#8221; from the drop down menu <\/li>\n\n\n\n<li>Choose your return and refund methods<\/li>\n\n\n\n<li>Review the return instructions and mail the package to Temu <\/li>\n\n\n\n<li>Temu receives and inspects the package <\/li>\n\n\n\n<li>You get your refund  <\/li>\n<\/ol>\n\n\n\n<p>It&#8217;s <strong>all very easy and straightforward, although<\/strong> <strong>step 6 can get laborious<\/strong>. Temu has a list of <strong>&#8220;Reason for return&#8221; that varies per category<\/strong>, we found the list for clothes particularly long, for example. <\/p>\n\n\n\n<p>Some general &#8220;Reasons for return&#8221; on Temu include: <\/p>\n\n\n\n<ul>\n<li>Item defective or doesn&#8217;t work <\/li>\n\n\n\n<li>Better price available <\/li>\n\n\n\n<li>Inaccurate website description<\/li>\n\n\n\n<li>Item arrived too late <\/li>\n\n\n\n<li>Product damaged, but shipping box OK <\/li>\n\n\n\n<li>Product and shipping box both damaged<\/li>\n\n\n\n<li>Didn&#8217;t approve purchase <\/li>\n\n\n\n<li>No longer needed <\/li>\n\n\n\n<li>Missing or broken parts <\/li>\n\n\n\n<li>Bought by mistake <\/li>\n\n\n\n<li>Wrong item was sent <\/li>\n<\/ul>\n\n\n\n<p><strong>Returns remain quick and easy if you select an uncomplicated reason like &#8220;No longer needed&#8221;<\/strong>, but if you have an issue with quality, it starts to become time consuming. As we found with returning our clothes haul. <\/p>\n\n\n\n<p>We found that if you return clothes to Temu for reasons because you&#8217;ve changed your mind or &#8220;Fabric\/material not as expected&#8221;, the system accepts that reason with no further action needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Reasons-1024x683.png\" alt=\"Returning to Temu requires specifying a reason for each item\" class=\"wp-image-756\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Reasons-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Reasons-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Reasons-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Reasons.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>However, if want to report the item&#8217;s &#8220;Poor Condition\/Presentation&#8221;, you have to provide photos that show why you&#8217;re unhappy about it or the system won&#8217;t accept your return request. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ProvidePhotos-1-1024x683.png\" alt=\"\" class=\"wp-image-781\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ProvidePhotos-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ProvidePhotos-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ProvidePhotos-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ProvidePhotos-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The error pop up stopped us from proceeding with our return, forcing us to provide a raft of details for why we wanted to return an item for &#8220;Poor Condition\/Presentation&#8221; reasons.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons-3-1024x683.png\" alt=\"\" class=\"wp-image-783\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons-3-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons-3-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons-3-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons-3.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>We kept our return simple<\/strong> by selecting &#8220;Fabric\/material not as expected&#8221; and &#8220;Too large\/long&#8221; because honestly, who has time to be taking pics and filling out essays about the quality of products from a low-price site like Temu?<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons_2-1024x683.png\" alt=\"\" class=\"wp-image-784\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons_2-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons_2-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons_2-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_EasyReturnReasons_2.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Other &#8220;Reasons to return&#8221; in addition to &#8220;Poor condition\/Presentation&#8221; in Temu&#8217;s clothes category that require photo or video evidence include:<\/p>\n\n\n\n<ul>\n<li>Product damaged, but shipping box OK<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Product and shipping box both damaged <\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Defective item <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temu-return-and-refund-speed\"><strong>Temu Return and Refund Speed<\/strong><\/h2>\n\n\n\n<p>Temu&#8217;s return processing times vary. <strong>We got instant refunds for items not requiring returns, while mailed-back returns took <\/strong>two days to reach Temu\u2019s warehouse and the refund to be processed, then an additional two days. for us to receive the refund.<\/p>\n\n\n\n<p><strong>Altogether from mailing back our return to a refund hitting our account was four days.&nbsp;<\/strong><\/p>\n\n\n\n<p>Temu\u2019s official line on return process times says that it processes refunds within 3 working days of receiving a return. <strong>Refunds can take 5-14 business days to appear in the original payment account,<\/strong> although sometimes up to 30 days.<\/p>\n\n\n\n<p>Choosing Temu credits speeds up the refund and advanced refunds are possible based on a customer&#8217;s shopping history.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-refund-method\"><strong>Temu\u2019s Refund Method<\/strong><\/h2>\n\n\n\n<p>Temu&#8217;s return and refund process is not only efficient but also flexible. <strong>Customers can either get a traditional refund or choose Temu credits.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_RefundMethods-1-1024x683.png\" alt=\"\" class=\"wp-image-787\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_RefundMethods-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_RefundMethods-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_RefundMethods-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_RefundMethods-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><strong>Choosing Temu credits for your refund offers quicker processing<\/strong>, you just have to be confident you\u2019ll shop there again for it to be worth it.&nbsp;<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"temus-communication-throughout-return-process\"><strong>Temu&#8217;s Communication Throughout Return Process<\/strong><\/h2>\n\n\n\n<p><strong>Temu&#8217;s communication <\/strong>during the return phase was notably more subdued than their post-order outreach.&nbsp;<\/p>\n\n\n\n<p>We got the standard emails: a confirmation of our refund request, an alert when our return reached Temu\u2019s warehouse and a final refund confirmation.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Emails-1024x683.png\" alt=\"\" class=\"wp-image-761\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Emails-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Emails-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Emails-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_Emails.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Compared to their post-order approach\u2014where we were bombarded with daily emails pushing offers and nudging us to shop again\u2014<strong>emails during the<\/strong> <strong>return process was refreshingly low-key<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"more-to-know\"><strong>More to Know&nbsp;<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cancellations-and-change-of-mind\"><strong>Cancellations and Change of Mind<\/strong><\/h3>\n\n\n\n<p>While Temu offers 90-day free returns, what about instant order regrets? Can you cancel swiftly and expect a refund? The store doesn&#8217;t go into much detail on this on the site, <a href="\&quot;https:\/\/www.temu.com\/au\/support\/c3\/how-to-cancel-my-order-f-46-s-133.html\&quot;" target=\"_blank\" rel=\"noreferrer noopener nofollow\">the policy is<\/a>, if your order has been packed, you can&#8217;t cancel it.  <\/p>\n\n\n\n<p><strong>We decided to put this to the test by placing a small order and canceling it 10 minutes later.<\/strong> <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-1024x683.png\" alt=\"\" class=\"wp-image-786\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_QuickCancel-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The result? An <strong>almost-instant refund.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-1024x683.png\" alt=\"\" class=\"wp-image-788\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Refund-2.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Curious about how far we could push it, we ordered again, then attempted to cancel 24 hours later. We didn\u2019t get an instant refund that time as our order had already been packed.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-1024x683.png\" alt=\"\" class=\"wp-image-744\" srcset=\"https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-1024x683.png 1024w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-300x200.png 300w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail-768x512.png 768w, https:\/\/pub.wethrift.com\/wp-content\/uploads\/2023\/09\/Wethrift_Temu_Returns_ChangeofMind_Fail.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Moral of the story, <strong>if you change your mind about a Temu order, move quickly to cancel it. <\/strong><\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Two out of three ain&#8217;t bad! We got TWO ENTIRE HAULS for free when we tested Temu&#8217;s returns out\u2014here&#8217;s how.<\/p>\n","protected":false},"author":2,"featured_media":790,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[12],"wt_featured":null,"wt_store_slugs":"temu","_links":{"self":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/725"}],"collection":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/comments?post=725"}],"version-history":[{"count":59,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/725\/revisions"}],"predecessor-version":[{"id":1509,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/posts\/725\/revisions\/1509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/media\/790"}],"wp:attachment":[{"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/media?parent=725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/categories?post=725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pub.wethrift.com\/wp-json\/wp\/v2\/tags?post=725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}