Shopping guides

How to ship Zappos shoes to Canada (and Australia + UK)

Do Zappos ship to Canada?

As of April 1, 2011 Zappos no longer ships to Canada due to several reasons

The selection of products on was limited. Zappos also faced challenges with delivering orders to Canadian customers due to customs and logistics constraints, causing uncertainty and unpredictability. Since this was against their “deliver WOW through service” policy, Zappos shut down their Canadian website. 

However, there is a solution if you really want to ship orders from Zappos to Canada or any country outside the US. Suggestions are also listed for shipping Zappos to the UK and Australia. 

Where does Zappos ship to?

Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses. Orders are shipped via United States Postal Service (USPS).

How to ship Zappos to Canada

Although Zappos doesn’t ship directly to Canada anymore, there’s still a few ways to shop for Zappos in Canada. 

All listed alternatives involve placing an online order which is then delivered via international shipping. However, the most convenient option is using a shipping forwarding service. 

Use a Shipping Forwarder service

A shipping forwarding company provides you with a “virtual mailbox” located in the United States. This allows you to make a purchase on the Zappos online store and have your package delivered in the US. The package is then forwarded to your address in Canada.

In order to get Zappos shipped to Canada, you should take the following steps: 

  1. Select a package forwarding service

There are many package forwarding services available. Make sure to choose one that offers an easy sign-up process and gives you an estimate of the total shipping cost.

  1. Mask your IP address with a VPN

Once you have registered your American address, visit the Zappos online store. Keep in mind that you might need to mask your IP address with a VPN service since you are shopping from a location outside the United States.

  1. Shop online with Zappos

After selecting your Zappos items, use the dedicated US address at checkout. 

Zappos offers 3 shipping options with estimated delivery dates. For standard shipping, you should receive your order within 4-5 business days. Some additional time is required for shipments to US Territories, PO Boxes, or Military APO/FPO addresses.

  1. Ship your order to the package forwarder

You should expect an email confirmation that Zappos has shipped your order to the provided US address. The tracking number will be included in the same email.

You can also track your order in your order history on Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status; Tracking column. If you click on the link, it will take you to the tracking information for your order.

  1. Verify package condition

The shipping forwarding service should notify you that your package has arrived safely. Occasionally, they send you an image of the order to verify its condition.

  1. Forward your Zappos order to Canada

After the package is delivered to the American address, the shipping forwarding service  is ready to forward it to you. However, it is necessary to fill in the customs declaration. 

The USMCA allows Canadians to import up to $150 CAD worth of goods from the US or Mexico without paying any customs or duties. If your purchase is worth more than $150 CAD, you will have to pay customs duty.

Once you have filled in the customs declaration, you can select the delivery method from the US to your country. 

A package forwarding service will usually spend 1-2 days (excluding weekends and holidays) processing your order. After they ship it to you, you should expect your item within 1-12 days depending on the shipping method you selected.

Use a Personal Shopping service

In case Zappos doesn’t ship to your chosen package forwarder, the solution is to use a personal shopping service. 

Several companies, such as,, and, offer to place the order for you and then ship to your international (non-US) address. However, you will need to pay an additional price for the buying assistance service on top of the shipping rate.

How to ship Zappos to the UK and Australia

Zappos does not offer international shipping. 

If you want your Zappos order to be shipped to the UK or Australia, you will need to use a package forwarding service. The process is the same as for shipping Zappos to Canada.

There are many shipping forwarding services available in the UK and Australia. It’s a good idea to research several different companies and compare their services to find the one that best meets your needs. 

Most customers have opted for package forwarders that offer an online shipping cost calculator and/or shopper services, such as MyUs, Shipito, Reship, and USA2me, which ship both to the UK and Australia.

Still, be mindful of additional costs that may occur due to customs regulations. 

Before receiving your Zappos product in Great Britain, you may be required to pay VAT, Customs Duty, or Excise Duty since the items were shipped from outside the UK. It is also important to ensure that the sender correctly declared the goods for customs purposes.

If you plan to ship Zappos to Australia, the importing process should not be expensive. Generally, there are no duties, taxes, or charges at the border for goods that have a declared or assessed value of AUD1,000 or less.

What Zappos shoppers have said in forums and reviews

Based on forums such as Reddit and Quora, the majority of people who used package forwarding services had an overall good experience. The packages were delivered within the timeframe and cost estimate.

However, there are mixed opinions on Zappos shipping policy. 

Some customers received their orders on time and without additional cost, while others experienced a delayed delivery. This is a bit problematic since Zappos is known for its risk free online shopping policy.  

Currently, Zappos rating on Trustpilot is 2.8 (406 reviews), while on Sitejabber is 4.55 (685 reviews).

Zappos shoppers are also asking 

How much will it cost to ship Zappos to Canada?

It depends on the weight of your order and where you’re shipping it to. Most package forwarding services offer a shipping rate calculator to estimate your shipping cost. 

Prices range from $6-$35 USD, plus insurance at an additional $2 USD, depending on the chosen shipping forwarding service.

Overall, shipping Zappos products to Canada seems to be an easy and smooth process, according to several customers.

Can I get a refund on returned items?

If you aren’t satisfied with your purchase from Zappos, you can return your items within 365 days of purchase. Return shipping from Zappos to anywhere in the United States is completely free.

Depending on the package forwarder you’ve chosen, returned items may be subject to additional cost. 

In case you received the wrong item or a broken item, most shipping forwarding services will return it free of charge. However, make sure to check in advance the shipping rates for returns.